Page background images and galleries: Scenes from the Woodland Ways circular walk by a WW volunteer

Voulunteer Tree image on front page by Sarah White: Creative Commons image

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Woodland Ways mission:

Education for sustainable development through local action and global awareness.

Discover our educational policy and vision here

Check out our volunteer page, you can

help change the landscape too!

October 2023

Newsletter

View, print or download

a  copy here

(.pdf file)

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This month's Tree Quotation

“Rilke wrote: 'These trees are magnificent, but even more magnificent is the sublime and moving space between them, as though with their growth it too increased.”

René Karl Wilhelm Johann Josef Maria Rilke (4 December 1875 – 29 December 1926),
shortened to Rainer Maria Rilke (German: [ˈʁaɪnɐ maˈʁiːa ˈʁɪlkə]), was an Austrian poet and novelist

Discover more  here

Trees

Part of the planetary mosaic of life...

The Woodland Ways Complaints Policy

1 Policy

Our policy is to welcome all complaints, to investigate them fully and resolve them wherever possible.

2 The definition of a complaint

A complaint is an expression of dissatisfaction, whether justified or not, about Woodland  Ways’ policy or actions.

A complaint can be received verbally, by phone, by email or in writing. It can be from outside Woodland Ways or from a member or trustee.

Complaints arrangements do not cover:

• requests for information or explanation of policy and practice;

• matters for which there is a separate procedure, for example, Borough Council determination of our planning applications.

3 Why we have a complaints procedure

Complaints, if handled properly, can lead to better working relationships with our partners and customers. To help achieve this, our complaints procedure lets people know that they can complain; that we will consider their concerns fairly and objectively; and that, where possible, we will resolve them.

Complaints are also a form of market research. They can tell us where we are meeting our objectives, if our objectives are appropriate, whether there are areas where we have no objectives but where it might be appropriate to have some, or where we need to change the way we work more generally.

To read more view or download our complaints document here...

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our documents