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Page background images and galleries: Scenes from the Woodland Ways circular walk by a WW volunteer

 

Voulunteer Tree image on front page by Sarah White: Creative Commons image

November

Newsletter

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Woodland Ways mission:

 

Education for sustainable development through local action and global awareness.

 

Discover our educational policy and vision here

Check out our volunteer page, you can

help change the landscape too!

World

environment

news

 

See more on our

main news page.

Complaints at Woodland Ways

The Woodland Ways Complaints Policy

 

1 Policy

 

Our policy is to welcome all complaints, to investigate them fully and resolve them wherever possible.

 

2 The definition of a complaint

 

A complaint is an expression of dissatisfaction, whether justified or not, about Woodland  Ways’ policy or actions.

 

A complaint can be received verbally, by phone, by email or in writing. It can be from outside Woodland Ways or from a member or trustee.

 

Complaints arrangements do not cover:

 

requests for information or explanation of policy and practice;

 

matters for which there is a separate procedure, for example, Borough Council determination of our planning applications.

 

3 Why we have a complaints procedure

 

Complaints, if handled properly, can lead to better working relationships with our partners and customers. To help achieve this, our complaints procedure lets people know that they can complain; that we will consider their concerns fairly and objectively; and that, where possible, we will resolve them.

 

Complaints are also a form of market research. They can tell us where we are meeting our objectives, if our objectives are appropriate, whether there are areas where we have no objectives but where it might be appropriate to have some, or where we need to change the way we work more generally.

 

To read more view or download our complaints document here...

Complaints Policy

@ Woodland Ways

 

Compiled by our trustees and volunteers to help resolve issues around the woodland experience for our visitors, volunteers and  woodland users.

 

Download here...(.pdf)

Free software to access

our documents